Our warehouse will be closed from 21/12/2024 to 6/01/2025.
Orders recevied after mid day Friday 20 December will be shipped as soon as we return on Monday 6th January 2025
Shipping Policy
Current Status: Some delays due to COVID-19 crisis.
Dispatch times: Within 1-3 business days.
Delivery times: Australia Post has advised some delays due to high volume.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Australia Post Standard $8
5-7 working days, up to 10 working days to Western Australia.
Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
Deliver to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.
Australia Post Express $10
1- 3 business days.
The Australia Post Express Next Day Network can be found by clicking here.
Tracking number will be provided. Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
WHAT IF MY ORDER IS TAKING LONGER THAN USUAL?
We understand (and agree) that skin health is serious business and so endeavour to have all orders placed before 11.00AM picked, packed, and dispatched on the same day. Delivery guidelines are estimates made by Australia Post and based on business days, Monday – Friday, and excludes weekends and public holidays. Unfortunately, once your parcel leaves our hands we are at the mercy of Australia Post.
I’VE GOT A QUESTION ABOUT MY ORDER, PRODUCTS OR DELIVERY
Get in touch with our team of Experts via our Live Chat on www.inskincosmedics.com or www.ocosmedics.com. We’ll get back to you ASAP if you are enquiring during business hours, Monday – Friday (9AM – 5.30PM) and from 9AM the following day if you leave a message. Don’t forget you can always get us on (02) 9712 8188 or team@inskincosmedics.com.
WHO WILL DELIVER MY PARCEL?
Your parcel will be sent via Australia Post (Standard Post and Express).
HOW CAN I TRACK MY PARCEL WITH AUSTRALIA POST?
1. Find your Tracking Number in your dispatch notice email.
2. Enter your Tracking Number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678. If you’ve been through Australia Post and still require assistance, please contact us at team@inskincosmedics.com.
